Returns & Exchanges

Easy Returns, Effortless Shopping

At Balbina Style, we want you to feel confident with every purchase.

We understand that finding the perfect fit and style online can sometimes be challenging. If your order does not meet your expectations, our team is here to make the return and exchange process simple and convenient.

Return Eligibility

You may request a return or exchange within 14 days of receiving your order, provided that the item meets the following conditions:

• The item must be unused, unworn, and in its original condition.
• Original packaging, tags, and accessories must be included.
• Shoes must be returned in their original box and should not show any signs of wear.
• The item must be returned with the original order details.

Items that are damaged, worn, altered, or returned without original packaging may not be accepted.

How To Request A Return Or Exchange

To start your return or exchange:

1. Contact our customer support team with your order number.
2. Provide details about the item you would like to return or exchange.
3. Our team will review your request and provide the next steps.
4. Send the item back according to the instructions provided.

Please do not return any item before receiving confirmation from our team.

Exchanges

We offer exchanges for eligible items, depending on product availability.

You can request an exchange for:

• A different size
• A different color
• Another available style

If the requested replacement item is unavailable, we will guide you through alternative options.

Non-Returnable Items

For hygiene and quality reasons, certain items may not be eligible for return or exchange, including:

• Items that have been worn or used
• Items without original packaging
• Items damaged after delivery
• Final sale or promotional items (unless required by applicable laws)

Return Shipping

Customers may be responsible for return shipping costs unless:

• The item received was damaged.
• The wrong item was delivered.
• There was an error from our side.

We recommend using a tracked shipping service when returning your order.

Damaged Or Incorrect Orders

We carefully inspect every order before shipment. However, if you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Photos of the item

Our team will assist you with the appropriate solution.

Need Assistance?

Our customer support team is always happy to help.

📧 Email: balbinastyleuae@gmail.com
📞 Phone: (+971) 54 525 4408

Thank you for choosing Balbina Style.

Your satisfaction is our priority, and we are committed to making every shopping experience exceptional.