Refund Policy

Refunds Made Simple

At Balbina Style, your satisfaction is our priority.

We want every customer to have confidence when shopping with us. If you are not completely satisfied with your purchase and your return request meets our return conditions, we will process your refund as quickly as possible.

Refund Eligibility

Refunds are available for eligible items that are:

• Returned within the approved return period.
• Unused, unworn, and in their original condition.
• Returned with original packaging, tags, and accessories.
• Approved by our customer support team.

Items that do not meet our return requirements may not qualify for a refund.

Refund Process

Once we receive your returned item, our team will carefully inspect it to ensure it meets our return guidelines.

After approval:

1. You will receive a confirmation email or message.
2. Your refund will be processed to your original payment method.
3. The refund will be completed within the applicable processing timeframe.

Refund Processing Time

Approved refunds are typically processed within 5–10 business days.

Please note that the time it takes for the refund to appear in your account may vary depending on your bank, payment provider, or financial institution.

Original Shipping Fees

Shipping fees are generally non-refundable, except in cases where:

• The wrong item was delivered.
• The item arrived damaged or defective.
• The issue occurred due to an error from Balbina Style.

Partial Refunds

In certain situations, partial refunds may be issued, including:

• Items returned with missing packaging or accessories.
• Items showing signs of handling beyond normal inspection.
• Items returned outside the approved return conditions.

Damaged, Defective, or Incorrect Items

We carefully inspect every order before shipping. However, if you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please provide:

• Order number
• Details of the issue
• Photos of the item

Our team will review your request and provide the best possible solution.

Refund Method

Refunds will be issued using the same payment method used during the original purchase whenever possible.

For cash-on-delivery orders, our team will contact you to arrange the appropriate refund method.

Contact Us

If you have any questions regarding refunds, please contact our support team:

📧 Email: balbinastyleuae@gmail.com
📞 Phone: (+971) 54 525 4408

We are committed to ensuring a smooth and transparent shopping experience at Balbina Style.